These terms govern the use of the private telemedicine service operated by the provider listed below. By submitting the pre-consultation form and requesting a consultation, you accept these terms.
Service provider
Dr. Gastón Vázquez. Spain (Barcelona) medical registration COMB № 47708, Irish Medical Council № 425386. Contact: medico@gpdoctorspain.com.
Scope of the service
A private online medical consultation (video or WhatsApp call) with Dr. Vázquez, focused on your medical concern. This is a private medical service: it is not part of the Spanish public health system, and any sick notes issued are private. This is not an emergency service — in an emergency, call 112.
Scope and limitations
- Only conditions suitable for a safe online consultation are seen, as described in the "What I treat" and "What I don't treat" sections of this website.
- The doctor may determine during the consultation that your case requires in-person assessment and direct you to the appropriate care.
- Children under 6 are not seen. Minors must be accompanied by a parent or legal guardian during the consultation.
- Controlled medication (opioids, benzodiazepines, sleeping pills, stimulants) is not prescribed, and fitness-to-travel or fitness-to-work certificates are not issued.
Consultation requests and payment
The consultation fee is €55. Submitting the pre-consultation form means that you are requesting a medical consultation and that the doctor may contact you by WhatsApp to arrange it. No payment is taken in advance. Payment is made during or immediately after the consultation via a secure payment link sent by the doctor on WhatsApp. The service is VAT exempt under Art. 20.Uno.3º of Spanish Law 37/1992. Your receipt is sent automatically after payment.
Before the consultation
- No payment is taken when the consultation form is submitted.
- If you no longer need the consultation, tell the doctor when contacted or email medico@gpdoctorspain.com.
- If a consultation time has already been agreed, please give as much notice as possible if you need to change it.
- If the doctor needs to change an agreed time, another time will be offered.
Prescriptions and certificates
Prescriptions (via REMPE) and medical certificates are issued only where clinically appropriate, at the doctor's discretion. Payment for the consultation does not guarantee a prescription or certificate: if the doctor considers it is not clinically justified, this will be explained during the consultation.
Patient obligations
- Provide truthful and complete information in the pre-consultation form and during the consultation.
- Provide a valid WhatsApp number and remain reachable so the doctor can contact you to arrange and conduct the consultation.
- Do not use this service for urgent or emergency situations.
Liability
Online consultations have inherent limitations compared with physical examination. Diagnosis and treatment are based on the information available during the consultation; withholding relevant information may affect the clinical assessment. Nothing in these terms limits your rights under applicable law.
Data protection
The processing of your personal and health data is described in the Privacy policy, available in the footer.
Governing law and jurisdiction
These terms are governed by Spanish law. For consumers, any dispute will be submitted to the courts of the consumer's place of residence.
Updates
These terms may be updated to reflect legal or operational changes. The date of last revision appears at the top of the document.
Notice
This text is a working first draft. Pending review by legal counsel before launch (see SETUP.md §legal).